Exchange Policy

At ALKUBRA PRINTING EQUIPT, we aim to ensure every customer receives products that meet our high-quality standards. If a product arrives damaged, defective, or incorrect, we provide an easy exchange process.

When Exchanges Are Allowed

• The machine arrives damaged during shipping.
• The machine has a manufacturing defect.
• The wrong product was delivered.
• Essential components or accessories are missing.

Exchange Request Timeframe

All exchange requests must be submitted within 30 days of delivery. Requests outside this period may not be eligible.

How to Request an Exchange

• Contact customer support with order number and details.
• Provide clear photos or videos showing the issue.
• Our team will review and confirm eligibility.
• Once approved, instructions will be given for returning the product.

Return Requirements

• Return in original packaging.
• Include all accessories, manuals, and components.
• Product must not be intentionally damaged or modified.

Replacement Shipping

After inspection, a replacement product will be shipped as quickly as possible to minimize downtime.

Customer Support

If you experience issues with your machine, contact our support team immediately for troubleshooting, repair, or replacement options.